Inclusion/Exclusion
Policy
General
Terms of Inclusion
- Provides
a health or human service for residents of Ventura
County.
- Is
licensed or certified, when applicable.
- Has
a consistently available contact person, location,
and telephone number. Access through an answering
machine is acceptable.
Entities
Eligible for Inclusion
The
following entities are eligible for inclusion provided
they meet all three general terms above:
- California’s
municipal and state agencies and commissions, as
well as selected federal agencies, which provide
services to the general public or small businesses.
- Elected
representatives (federal, state, local).
- Chambers
of Commerce.
- Health
and human service programs offered by state, county
or local governments which have offices in or serve
the residents of Ventura County.
- Non-profit
organizations that provide, coordinate and advocate
for health and human services.
- Non-profit
organizations that provide community service
opportunities.
- Private
non-profit organizations considered charitable
and/or educational.
- Specialized
information sources that maintain current and
accurate information about agencies such as nursing
homes, residential care homes, subsidized housing
locations, licensed and registered child care
providers, physicians, dentists, and lawyers. 2-1-1
Ventura County will not duplicate the maintenance of
this information.
- Churches,
social clubs, service organizations, and civic
groups that offer a service to the community at
large.
- Organizations
that are not eligible for 501(c)3 status, but meet
all state licensing requirements, including (but not
limited to) hospitals, health clinics, home health
care agencies, chemical dependency treatment
programs, community counseling agencies and
individual mental health professionals who offer a
sliding fee scale or reduced fee.
- Educational
organizations within Ventura County including (but
not limited to) early education providers,
elementary schools, junior high schools, public high
schools, school districts and boards of education,
and private schools that serve children or youth
with disabilities, special needs, or
behavioral/emotional disorders.
- National
organizations and out-of-state entities that offer
essential services whose services are more
accessible to residents than the equivalent services
offered within Ventura County.
- Professional
Associations (especially those is the social
services field: Counseling/Psychiatry, Medical,
Dental, Legal).
- For-profit
agencies that accept MediCal or provide low-cost or
free services to the community.
- For-profit
agencies that satisfy court diversion requirements.
Organizations
or Services Included at the Discretion of the Database
Manager
The
following entities are eligible for inclusion at the
discretion of the database manager provided they meet
the general terms of inclusion above:
- For-profit
organizations or individual proprietors providing
services not adequately available from the
non-profit sector or offering free services or
services with a sliding fee scale. Examples include
(but are not limited to) board and care facilities,
sober houses, and companies that modify vehicles for
people with disabilities.
- Community
and self-help support groups that are free or charge
a low fee to cover refreshments, for example.
- Certain
national organizations that provide services that
are not adequately available through Ventura County
organizations; for example, the National Runaway
Hotline and the National Organization for Rare
Disorders.
Organizations
or Services Excluded from the Database
This policy does not prohibit the inclusion of any
program that targets services based on age, gender,
health, disability or other characteristic designed to
meet special needs of targeted populations. However, the
program must be open to all people in those targeted
populations.
- Services
which are available only to members of a certain
group or affiliation. For example, counseling
available to a church’s parishioners only.
- Any
organization which promotes or delivers illegal
services.
- Commercial
business establishments not described above.
- Organizations
that provide free or low-cost services when their
primary purpose is to market the organization’s
main business.
- Agencies
that misrepresent themselves, fail to respond to
updating contacts, have written documented
complaints, deny service based on prejudice or
discrimination, fail to be properly registered as a
non-profit or for-profit business in their state of
legal record.
Guidelines
for Review and/or Appeals
Where special circumstances exist which are not
effectively covered by the preceding guidelines, or
where there is disagreement about inclusion or
exclusion, the agency or organization in question may
submit a Request for Review/Appeal for inclusion.
Disclaimer
Eligibility
for inclusion does not guarantee inclusion. 2-1-1
Ventura County has the right to prioritize and limit
entry. 2-1-1 Ventura County reserves the right to edit
information to meet format, guideline and space
requirements.
Although
this policy indicates what agencies and services are
eligible for inclusion in the database, 2-1-1 Ventura
County reserves the right to prioritize and limit entry.
Inclusion does not imply endorsement and omission does
not indicate disapproval.
Information
provided by organizations and individual service
providers and included in the 2-1-1 Ventura County
database will be made available to the general public in
various formats, including telephone information and
referral, an online searchable database of services and
printed materials.
This
policy is subject to change without notice.
Policy
current as of Tuesday, April 3, 2007
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