Overview:

The Emergency Services Coordination Lead serves as the right hand to the Emergency Services Coordination Manager, providing crucial support in coordinating emergency response efforts between VOAD members and utility companies. This position assists with all aspects of program management, partnership development, and operational support while helping to implement strategic initiatives across both sectors. The Lead plays a vital role in ensuring seamless communication, efficient data management, and effective disaster response operations.

Core Responsibilities

1. Membership and Partnership Support:

1. Assist in maintaining relationships with VOAD members and utility company representatives
2. Help manage updated contact lists and communication channels
3. Support the development of membership packets and onboarding materials
4. Coordinate meeting schedules and follow-up communications with members and partners
5. Assist with service agreement implementation and monitoring
6. Help identify potential new partnerships and engagement opportunities

2. Program Implementation & Support:

Assist in executing utility assistance programs and VOAD initiatives
Help deliver training sessions and workshops for members and partners
Support the implementation of standard operating procedures
Conduct quality assurance reviews to ensure consistent service delivery
Coordinate logistics for networking events and training opportunities
Provide direct operational support during program scaling efforts

3. Data Collection & Analysis:

Gather and organize data from participating organizations
Maintain resource inventory databases and tracking systems
Support VOAD Needs Assessment activities within DRIE frameworks
Assist in preparing comprehensive reports for stakeholders
Help track key performance indicators across all programs
Support data visualization and presentation development

4. Disaster Response Support:

Serve as a point of contact during emergency activation periods
Assist with user access management for response systems
Help coordinate service capacity evaluations during incidents
Support Local Assistance Center operations
Facilitate communication between agencies and utility partners
Provide operational backup during emergency responses

5. Communications & Outreach Assistance:

Help develop content for newsletters and communications
Assist with social media management and community outreach
Attend and coordinate tabling efforts at community preparedness events
Help prepare presentation materials for stakeholder groups
Document best practices and success stories for knowledge sharing

6. Administrative & Financial Support:

Assist with budget tracking and expense reporting
Support invoice processing and financial documentation
Help monitor contract compliance and deliverables
Assist with resource allocation tracking
Support grant reporting and documentation requirements

Qualifications:

Successful background and criminal clearance required and maintained, including but not limited to California Department of Justice (DOJ), Federal Bureau of Investigation (FBI, Child Abuse Index and Department of Motor Vehicles (DMV).
Proof of a valid California Driver’s License, reliable transportation, proof of automobile insurance (listed as covered), pass and maintain driving approval, as required by our insurer.
Associate’s degree in a related field, or equivalent experience (Bachelor’s preferred)
2+ years of experience in emergency management, disaster response, or related field
Strong organizational and multitasking abilities
Excellent written and verbal communication skills
Proficiency in Microsoft Office 365, database systems, and remote meeting software
Detail-oriented with strong documentation skills
Must show discretion and tact in handling confidential information

Success Factors:

The ideal candidate will demonstrate initiative, flexibility, and strong problem-solving abilities while maintaining attention to detail. This role requires someone who can effectively prioritize tasks in a fast-paced environment, collaborate across diverse stakeholder groups, and adapt quickly during emergency situations. Cultural competency and the ability to maintain calm under pressure are essential. The successful candidate will understand the balance between administrative support and operational assistance while maintaining focus on program objectives and community impact.

Please send your resume and the specific position you are interested in to hrstaff@icfs.org